Roborock robot vacuums use advanced sensors to clean your home efficiently. However, these sensors can become dirty over time and start to malfunction. In this case, your robot vacuum may stop working or fail to clean properly.
If your Roborock robot vacuum is giving a sensor error, you can try the following steps to fix the problem:
- Clean the sensors
Most Roborock robot vacuums have the following sensors:
- Lidar sensor: This sensor allows the robot vacuum to scan and map its surroundings.
- Cliff sensors: These sensors prevent the robot vacuum from falling down stairs.
- Height sensor: This sensor prevents the robot vacuum from damaging itself when passing under furniture.
To clean these sensors, use a lightly damp cloth. Be careful not to wet the cloth too much, as this could damage the sensors.
- Restart the robot vacuum
Sometimes, a sensor error may be caused by a simple software issue. In this case, restarting the robot vacuum may fix the problem.
- Update the robot vacuum
Roborock regularly releases software updates for its robot vacuums. These updates can help to fix bugs and improve performance.
- Send the robot vacuum to service
If you have tried the above steps and the problem is still occurring, you may need to send your robot vacuum to service. Roborock robot vacuums have a 2-year warranty. If you are experiencing a problem with a robot vacuum that is still under warranty, you can get free service.
Tips for preventing or fixing Roborock robot vacuum sensor errors:
- Pay special attention to the sensors when cleaning the robot vacuum.
- Remove any obstacles from the floor before running the robot vacuum.
- Avoid running the robot vacuum in direct sunlight or very dusty environments.
By following these tips, you can help to prevent or fix sensor errors on your Roborock robot vacuum.
Additional information
- If you are experiencing a sensor error that is not listed above, you can contact Roborock customer support for help.
- Roborock provides a variety of resources to help you troubleshoot common problems with your robot vacuum. These resources can be found on the Roborock website.